datochai Privacy Policy

1. General Information

This Privacy Policy is a legally binding document between you ("User") and datochai ("Company", "we", "platform"). It comprehensively describes our personal data management practices to ensure full transparency in the relationship between us and platform users.

datochai operates as an online casino and sports betting platform operating under international licensing. We serve Malaysian users aged 21 and above exclusively. Data collection and processing is carried out solely for the purposes of operating our services, regulatory compliance, and improving the user experience.

Any enquiries regarding this Privacy Policy may be directed to our team via 24/7 customer support operating in Bahasa Melayu and English.

2. Information We Collect

In operating our services, datochai collects various categories of information from users. This collection occurs at the account registration stage, identity verification, financial transactions, and during ongoing platform use.

2.1 Personal Identity Information

• Full name as stated in your identity document
• Identity Card number (MyKad) or equivalent travel document
• Date of birth for age verification purposes
• Photos of identity documents for the KYC process

2.2 Contact Information

• Active email address used for account communications
• Mobile phone number for two-factor authentication and security notices

2.3 Financial and Transaction Information

• Registered e-wallet account details (Touch 'n Go, Boost, ShopeePay)
• Bank account number for processing via FPX or DuitNow
• Crypto wallet address (USDT, BTC, ETH) if used for deposits or withdrawals
• Deposit and withdrawal transaction history including amounts and dates

2.4 Technical and Usage Information

• IP address and general device location information
• Browser type and operating system
• Session log data including login and logout times
• Gambling activity records for compliance and internal audit purposes

3. Purpose of Data Use

Every piece of information collected by datochai is used for specific, legitimate purposes directly related to operating our services. We do not process data beyond the stated requirements.

3.1 Account and Identity Management

Identity information is used to create and verify user accounts, process KYC verification required by our international licensing, and prevent fraud and unauthorised use of the platform.

3.2 Financial Transaction Processing

Financial data is processed solely to enable a minimum deposit of RM10, a minimum withdrawal of RM50, and bonus payments — including a 150% First Bonus of up to RM1,000 — to verified accounts. Withdrawal processing time is normally within 1 hour.

3.3 Security and Compliance

Technical and activity data is used to detect suspicious activity, prevent financial fraud, fulfil reporting obligations under our international licensing, and comply with anti-money laundering (AML) procedures.

3.4 Service Improvement

We analyse usage data in aggregate and anonymised form to understand platform usage patterns, improve the user interface, and personalise the user experience. This analysis does not identify individual users.

3.5 Service Communications

Your email address and mobile phone number are used to send important security notices, policy updates, transaction information, and responses to customer support enquiries.

4. Data Sharing and Disclosure

datochai operates on the principle that user data belongs to the user. We do not sell, rent or trade your personal information for commercial purposes. However, there are limited situations where data must be shared:

4.1 Payment Processors

Required transaction information is shared with licensed payment processors — such as FPX, DuitNow, Touch 'n Go, Boost and ShopeePay service providers — solely to enable transactions to proceed securely. These processors are bound by strict confidentiality agreements.

4.2 Regulatory Authorities

We will disclose relevant data when required by our licensed regulatory body, or when mandated by a court order or valid legal process. Such disclosure will be made only to the minimum scope required.

4.3 Technical Service Providers

Certain technical functions of the platform — such as cloud computing services, cybersecurity analysis, and fraud detection — are supported by carefully selected third-party providers. All these providers are bound by data processing agreements that restrict data use to agreed purposes only.

5. Data Retention Period

datochai retains personal data only for as long as necessary to fulfil the original purpose of collection, or for as long as required by law and licensing obligations.

• Active account data is retained for as long as the account remains active and in operation
• Financial transaction records are retained for the minimum period required by the licensing body
• Technical log data is retained for a limited period for security and investigation purposes
• Once an account is closed at the user's request, personal data is deleted or anonymised within a reasonable period, unless there are legal obligations that prevent such deletion

6. Cookies and Tracking Technologies

The datochai platform uses cookies and local storage technologies to improve your browsing experience. Cookies are small data files stored on your device by your web browser.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login session authentication and transaction security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how users interact with the platform to allow us to improve performance and responsiveness.
• Functional Cookies: Store your preferences such as interface language and display settings for a consistent usage experience.

You can manage cookie settings through your browser settings. However, disabling essential cookies may affect your ability to log in or carry out transactions on the platform.

7. User Rights

As a datochai platform user, you have the following rights regarding your personal information. All requests relating to these rights may be submitted to our customer support team:

• Right of Access: You have the right to request a copy of the personal information we hold about you
• Right of Rectification: You have the right to request correction of inaccurate or incomplete information
• Right of Erasure: In certain situations, you may request deletion of your personal data, subject to our legal obligations
• Right to Restrict Processing: You may request that we restrict processing of your data while a dispute or review is ongoing
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format
• Right to Object: You may object to processing of your data for specific purposes unrelated to the service contract

To submit any request relating to the rights above, please contact our 24/7 support team via live chat available on this platform or by email at [email protected]. We will endeavour to process your request within a reasonable period.

8. Data Security

datochai implements proportionate technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, disclosure or destruction.

Our technical measures include encryption of data in transit using SSL/TLS protocols, encryption of stored data for sensitive information, role-based access controls for staff, continuous security monitoring, and periodic security audits by independent parties.

Although we take all reasonable precautions, no data transmission system over the internet can be guaranteed 100% secure. You also play an important role in keeping your account secure by using a strong password, not sharing your login credentials, and reporting any suspicious activity to us promptly.

9. International Data Transfers

As datochai operates under an international licence, some of your personal data may be processed or stored outside Malaysia. Such transfers are carried out only when an equivalent level of data protection can be ensured at the destination.

We ensure that any international data transfers are carried out through appropriate mechanisms, including binding data processing agreements with service providers abroad. Further information about international data transfers can be requested through our customer support.

10. Privacy Policy Amendments

datochai reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Each amendment will include a clear effective date.

For changes that are material and significant, we will notify users via a prominent notice on the platform, or by email to the registered address. Continued use of the platform after the amendment's effective date means you accept the updated terms.

We encourage you to review this Privacy Policy periodically to ensure you are always up to date on how we handle your personal information.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how datochai handles your personal data, please contact our team through the following channels: